Questions About Placing My Order
What are your shipping charges? Click here for the shipping and handling chart.
What delivery service will you use for my order? We will choose the best shipping method for your order (UPS or USPS). Next & Second Day shipping are also available at an extra charge.
Will I be charged tax? Sales tax is applied to NY and MA orders only. Exempt professional growers need to have the exempt certificate on file with us.
Do you ship year-round? Yes (for seeds and supplies), however products may be in short supply at the end of the busy ordering season (late spring and summer). Live plants are only shipped in April and May based on your zone, and bulbs and tubers ship in March, April, May. Onion plants ship from December - April, based on your area.
Do you ship internationally? Sorry, we do not ship internationally.
Why might I have to wait in queue to get to a Customer Care representative? Our peak days are Mondays and Fridays, but calls are routed to our operators in the order that they are received.
Can you ship COD? Sorry, because of the extra expense and problems with delivery, COD orders are not accepted.
Do you offer money-saving specials? Yes! Subscribe to receive our email newsletters and promotions. Click here.
Can I pick up my order from your facility to save on shipping charges? Yes! Orders may be picked up at our warehouse Monday thru Friday between 8 a.m. and 5 p.m. Please call us 24 hrs in advance so that we have your order ready for you.
Do you have any garden stores? No. We are a mail-order company, and our Paul Road facility is a warehouse, not a retail store. However you may pick up your order at our facility. See above.
Why can't you ship live transplants to WA, OR, CA and AZ? Your state has regulations that prevent the importing of live plants into your state.
QUESTIONS ABOUT THE ORDER I ALREADY PLACED:
When will my order ship? Orders are processed within 24 hours of receipt (not counting weekends) and ship from our warehouse within 24-48 hours (72 hours total - not counting weekends).
How can I track my order? Currently orders cannot be tracked online, however please call us and we'll be happy to give you tracking information.
How can I find out what I ordered last year? Please contact us and we can mail you a copy of a previous order.
What is your return policy? All orders returned to us within 30 days from delivery are entitled to a refund or credit. They must be returned in unopened, saleable condition. All orders returned to us must be accompanied by a return authorization number. Please call us for this number.