Questions About Ordering
What are your shipping charges?
See our shipping and handling chart.
What delivery service will you use for my order?
We will choose the best shipping method for your order (UPS or USPS). If you have a P.O. Box, please provide your street address for any UPS delivery.
How do I request expedited shipping?
Use the Order Notes field at checkout to request expedited shipping. Next and Second Day shipping are available at an extra charge. After you submit your order, we will call you to confirm the extra charges. For urgent orders, call our office at (800) 544-7938.
Can you ship Cash-on-Delivery?
Sorry, because of the extra expense and problems with delivery, Cash-on-Delivery (COD) orders are not accepted.
Can I pick up my order from your facility to save on shipping charges?
Yes! Orders may be picked up at our warehouse from 8:00 am until 4:00 pm. Place orders at least 48 hours in advance.
Will I be charged tax?
Sales tax is applied to NY and MA orders only. Exempt professional growers need to have the exempt certificate on file with us. After your web order is submitted and your tax exempt status is confirmed, the tax will be removed.
Do you ship year-round?
Yes, for both seeds and supplies. However products may be in short supply at the end of the busy ordering season (late spring and summer). Live plants are only shipped in April and May based on your zone, and bulbs and tubers ship in March, April, May. Onion plants ship from December to April, based on your area.
Do you ship internationally?
Sorry, we do not ship internationally.
I'm having trouble logging in.
Even if you are a returning customer or an e-mail newsletter subscriber, but haven't ordered on our website before, you'll need to register an online account. If you have ordered on our website before, and are having trouble logging in, you can request a temporary password. The temporary password is case sensitive, so enter it exactly as shown. Sometimes copying and pasting may add unwanted invisible spaces.
My e-mail address has changed. How do I update my e-mail address for my online login?
Login to the website with your old e-mail address, click on My Account, then update your e-mail address there.
I have a promo code. Where do I enter it?
The promo code section is on the Shopping Cart page. Click on the Shopping Cart, and the promo code field is located below the list of items ordered, and above the Order Notes field.
How do I use my gift certificate?
Enter "Gift Certificate #[your gift certificate number]" in the ORDER NOTES field at checkout. You will be prompted to enter your credit card number in case your order total exceeds the gift certificate amount. If your order total is equal to or less than the gift certificate amount, your credit card will not be charged, and your gift certificate will retain its balance.
Why is there a queue when I call a Customer Care representative?
Our peak days are Mondays and Fridays, but calls are routed to our operators in the order that they are received.
Do you offer discounts?
Yes! We offer standard discounts and loyalty discounts. View our discount offers today.
Do you offer any sales or money-saving specials?
Yes! Subscribe to receive our email newsletters and promotions for the newest specials.
Do you have any garden stores?
We do not have any garden stores, as we are a mail-order company, and our Paul Road facility is a warehouse, not a retail store. However you may order in advance and pick up your order at our facility.
Why can't you ship live transplants to WA, OR, CA and AZ?
These state have regulations that prevent the importing of live plants into the state.
QUESTIONS ABOUT MY SUBMITTED ORDER
How can I check if my order went through? / I didn't receive an e-mail confirmation of my order. / The website stalled at Final Checkout.
If your order was successfully submitted, an e-mail confirmation should have been sent to you at the time of ordering. In some cases, the e-mail may have gone to your spam folder or been blocked by your e-mail provider. To check if your order went through, you can login to our website, click on the My Account link (located at the top of the website) and check for your latest order receipt.
When will my order ship?
Orders are processed within one business day of receipt and ship from our warehouse within 1 to 2 business days.
How can I track my order?
By providing your email address you will receive an email when your order ships including tracking information, if available.
Why didn't my discounts get applied?
Cash and loyalty discounts are calculated on your order after your web order is submitted. Discounts are determined based on how much seed you've purchased this year (cash discount) and last year (loyalty discount). They will be applied during processing, but before you are charged.
How can I find out what I previously ordered?
If you ordered online, you can view your past web orders by logging in, and clicking on the "My Account" link at the top of the website.
What is your return policy?
All orders returned to us within 30 days from delivery are entitled to a refund or credit. They must be returned in unopened, sellable condition. All orders returned to us must be accompanied by a return authorization number. Please call us for this number.