Questions About Placing My Order
What are your shipping charges?
Please see our shipping and handling chart.
What delivery service will you use for my order?
We will choose the best shipping method for your order (UPS or USPS). Next & Second Day shipping are also available at an extra charge.
Will I be charged tax?
Sales tax is applied to NY and MA orders only. Exempt professional growers need to have the exempt certificate on file with us.
Do you ship year-round?
Yes, for both seeds and supplies. However products may be in short supply at the end of the busy ordering season (late spring and summer). Live plants are only shipped in April and May based on your zone, and bulbs and tubers ship in March, April, May. Onion plants ship from December to April, based on your area.
Do you ship internationally?
Sorry, we do not ship internationally.
Why is there a queue when I call a Customer Care representative?
Our peak days are Mondays and Fridays, but calls are routed to our operators in the order that they are received.
Do you have "terms" accounts?
Yes! We offer ship now-pay later options. Visit our credit terms for more information
Can you ship Cash-on-Delivery?
Sorry, because of the extra expense and problems with delivery, Cash-on-Delivery (COD) orders are not accepted.
Do you offer discounts?
Yes! We offer standard discounts and loyalty discounts. View our discount offers today
Do you offer any sales or money-saving specials?
Yes! Subscribe to receive our email newsletters and promotions
for the newest specials.
Can I pick up my order from your facility to save on shipping charges?
Yes! Orders may be picked up at our warehouse Monday through Friday, during the months of September through June between 8 am and 5 pm. During the months of July and August, you may pick your order up from 7:30 am until 4:00 pm. Please place orders at least 48 hours in advance.
Do you have any garden stores?
No. We are a mail-order company, and our Paul Road facility is a warehouse, not a retail store. However you may pick up your order at our facility.
Why can't you ship live transplants to WA, OR, CA and AZ?
These state have regulations that prevent the importing of live plants into the state.
QUESTIONS ABOUT THE ORDER I ALREADY PLACED
When will my order ship?
Orders are processed within one business day of receipt and ship from our warehouse within 1 to 2 business days.
How can I track my order?
By providing your email address you will receive an email when your order ships including tracking information, if available.
How can I find out what I ordered last year?
Please contact us and we can mail you a copy of a previous order.
What is your return policy?
All orders returned to us within 30 days from delivery are entitled to a refund or credit. They must be returned in unopened, sellable condition. All orders returned to us must be accompanied by a return authorization number. Please call us for this number.