Plug & Liner Claims

Does something not look right? Do not worry, our vendors guarantee their plants! Please call us right away at 800-544-7938 to report shipping damage or quality concerns.

• Claims are time sensitive – concerns should be reported within 24-48 hrs of receiving an order and must be completed within 30 days.
• Please note any quality issues or carrier damage on the driver’s delivery report.
• Please do not refuse delivery.
• For pickup orders: please review paperwork and plant material before signing for your order.
• Please do not discard damaged plant material.
  • Photographic evidence is required and helps expedite the claim.

 **Pleasant View Gardens only - All plant material that has been damaged in delivery must be returned to Pleasant View Gardens on the day of delivery for credit to be issued.

Replacement orders:

Replacement orders are treated like a new order, to start. Please consider order minimums and boxing requirements.

• Replacement trays are full trays.
• Some vendors will waive freight on the replacement order, some will refund freight on the original order.
• For cash customers, payment is due at order placement.
  • Once credits have been issued by the vendor, a refund will be issued to the original method of payment.
  • Consider Harris Seeds Credit Terms for faster, hassle-free (replacement) order processing.

Only need to replace a tray or two?

• Four Star only charges freight for the replacement trays – consider filling your box for “free” shipping on any additional trays!
• Raker Roberta’s only charges freight by the tray – consider ordering your replacements through this vendor instead.
• The ‘below minimum fee’ can be requested to be waived on replacement orders.