Plug & Liner Claims
Does something not look right? Do not worry, our vendors guarantee their plants! Please call us right away at 800-544-7938 to report shipping damage or quality concerns.
To ensure the maximum refund and most efficient processing, please contact Harris Seeds, not the vendor. As the broker, Harris Seeds is responsible for refunds and coordinating replacement orders
Key things to know about plug & liner claims
- Claims are time sensitive – concerns should be reported within 24-48 hrs of receiving an order and must be completed within 30 days.
- Please note any quality issues or carrier damage on the driver’s delivery report.
- Do not refuse delivery.
- For pickup orders: Review paperwork and plant material before signing for your order.
- Do not discard damaged plant material.
- Photographic evidence is required and helps expedite the claim.
- **Pleasant View Gardens only- All plant material that has been damaged in delivery must be returned to Pleasant View Gardens on the day of delivery for credit to be issued.
Receiving Guide
Meet the driver if possible. Once the driver drops the box(es) it is your responsibility to receive and bring them inside. Please remove all trays from the box and inspect for quality
and accuracy.
Water and pot up all plant material. It is expected that the plants will be professionally cared for. If you feel you may have a damage claim, review the steps below. DO NOT THROW AWAY PLANT MATERIAL: Any material disposed of prematurely will forfeit your right to any potential claim and refund.
Please check your packing slip to ensure that the tray was not cancelled at shipping. If cells are missing from a tray, you will only be charged for the cells you receive. Missing cell count should be noted on the packing slip. If you are missing trays or cells and there are no indicators on the packing slip, please call our customer care team right away at 800-544-7938. To ensure the maximum refund and most efficient processing, please contact Harris Seeds, not the vendor. As the broker, Harris Seeds is responsible for refunds and coordinating replacement orders. Simply include total damaged cell counts, photos and details of the damage/quality concern. Respond to the claim email
Damaged or missing items?
Yes! Plugs can occasionally pop out of their tray in transit. If the plants are damaged or broken please follow the steps below for filing a claim.
Damage due to carrier mishandling, weather, quality, or delays? Do not worry, this can happen when shipping live plants – and the vendor guarantees their plants! Please report any signs of damage within 48 hours of receiving your order by calling Harris Seeds at 800-544-7938. Please contact Harris (not the vendor) to help ensure you receive the best refund possible. We will work diligently to help you with a replacement order, if necessary. Please note, damage claims are time sensitive and must be submitted to the vendor within 30 days of receiving your order.
Please check your packing slip to ensure that the tray was not cancelled at shipping. If cells are missing from a tray, you will only be charged for the cells you receive. Missing cell count should be noted on the packing slip. If you are missing trays or cells and there are no indicators on the packing slip, please call our customer care team right away at 800-544-7938. To ensure the maximum refund and most efficient processing, please contact Harris Seeds, not the vendor. As the broker, Harris Seeds is responsible for refunds and coordinating replacement orders. Simply include total damaged cell counts, photos and details of the damage/quality concern. Respond to the claim email
To Place a Claim
Contact Harris Seeds within 48 hours of receiving an order/receipt of goods from the carrier. Be prepared to provide your Harris
order number or customer ID.
Not all issues require a claim - Cultural issues (such as bloom
color, growth rate, plant identification) will be referred to a product manager to investigate and review with the vendor.
PHOTOS ARE REQUIRED BY THE VENDOR. Document the condition of the trays upon arrival. Additional pictures of the progression of the potted plants are required for a claim.
Images that are not sent in response to the claim email risk not being considered part of the claim and can result in a lesser refund.
Simply include total damaged cell counts, photos and details of the damage/quality concern.
Replacement Orders
Replacement orders are treated like a new order, to start. Please consider order minimums and boxing requirements.
- Replacement trays are full trays.
- Some vendors will waive freight on the replacement order, some will refund freight on the original order.
- For cash customers, payment is due at order placement.
- Once credits have been issued by the vendor, a refund will be issued to the original method of payment.
- Consider Harris Seeds Credit Terms for faster, hassle-free (replacement) order processing.
- Four Star only charges freight for the replacement trays – consider filling your box for “free” shipping on any additional trays!
- Raker Roberta’s only charges freight by the tray – consider ordering your replacements through this vendor instead.
- The ‘below minimum fee’ can be requested to be waived on replacement orders.
Download our Receiving and Claims guide
Download our guide