Plug & Liner Claims
Does something not look right? Do not worry, our vendors guarantee their plants! Please call us right away at 800-544-7938 to report shipping damage or quality concerns.
- Claims are time sensitive – concerns should be reported within 24-48 hrs of receiving an order and must be completed within 30 days.
- Please note any quality issues or carrier damage on the driver’s delivery report.
- Please do not refuse delivery.
- For pickup orders: please review paperwork and plant material before signing for your order.
- Please do not discard damaged plant material.
- Photographic evidence is required and helps expedite the claim.
**Pleasant View Gardens only - All plant material that has been damaged in delivery must be returned to Pleasant View Gardens on the day of delivery for credit to be issued.
Replacement orders are treated like a new order, to start. Please consider order minimums and boxing requirements.
- Replacement trays are full trays.
- Some vendors will waive freight on the replacement order, some will refund freight on the original order.
- For cash customers, payment is due at order placement.
- Once credits have been issued by the vendor, a refund will be issued to the original method of payment.
- Consider Harris Seeds Credit Terms for faster, hassle-free (replacement) order processing.
Only need to replace a tray or two?
- Four Star only charges freight for the replacement trays – consider filling your box for “free” shipping on any additional trays!
- Raker Roberta’s only charges freight by the tray – consider ordering your replacements through this vendor instead.
- The ‘below minimum fee’ can be requested to be waived on replacement orders.