Plug & Liner Claims
Does something not look right? Do not worry, our vendors guarantee their plants! Please call us right away at 800-544-7938 to report shipping damage or quality concerns.
- Claims are time sensitive – concerns should be reported within 24-48 hrs of receiving an order and must be completed within 30 days.
- Please note any quality issues or carrier damage on the driver’s delivery report.
- Please do not refuse delivery.
- For pickup orders: please review paperwork and plant material before signing for your order.
- Please do not discard damaged plant material.
- Photographic evidence is required and helps expedite the claim.
**Pleasant View Gardens only - All plant material that has been damaged in delivery must be returned to Pleasant View Gardens on the day of delivery for credit to be issued.
Replacement orders:
Replacement orders are treated like a new order, to start. Please consider order minimums and boxing requirements.
- Replacement trays are full trays.
- Some vendors will waive freight on the replacement order, some will refund freight on the original order.
- For cash customers, payment is due at order placement.
- Once credits have been issued by the vendor, a refund will be issued to the original method of payment.
- Consider Harris Seeds Credit Terms for faster, hassle-free (replacement) order processing.
Only need to replace a tray or two?
- Four Star only charges freight for the replacement trays – consider filling your box for “free” shipping on any additional trays!
- Raker Roberta’s only charges freight by the tray – consider ordering your replacements through this vendor instead.
- The ‘below minimum fee’ can be requested to be waived on replacement orders.